Crosbybabies.ltd Stay & Play – Terms & Conditions
Please read these Terms & Conditions carefully before booking or attending a session or event at Crosbybabies.ltd Stay & Play

By making a booking, purchasing a ticket, paying for a session or event, or attending our premises, you agree to these Terms & Conditions.

The person making the booking is responsible for ensuring that any other adults attending as part of their booking are aware of and comply with these terms.

Crosbybabies.ltd operates as a café and Stay & Play venue. We are not a childcare provider or drop-off childcare service.

Our aim is to provide a welcoming, fun, safe and inclusive environment for children and their families.

## 1. Admission & Supervision

### Adult Supervision

Crosbybabies.ltd Stay & Play is not a drop-off childcare service.

Children must remain under the supervision of a responsible adult aged 18 or over at all times, including while using:

* the play areas;

* café areas; and

* bathroom or changing facilities.

Parents and guardians remain responsible for the care, behaviour, safety and supervision of their children throughout their visit.

Attendance at Crosbybabies.ltd does not transfer parental or supervisory responsibility to Crosbybabies.ltd, its management or its staff.

### Suitability of Play

Parents and guardians are responsible for deciding whether an activity or item of equipment is suitable for their child, taking into account the child’s:

* age;

* ability;

*physical capability; and

* stage of development.

Customers must follow any age, capacity or safety restrictions displayed within the venue, together with any reasonable instructions given by Crosbybabies.ltd staff or management.

### Capacity

Entry is subject to the maximum safe capacity of the venue.

Online booking is strongly recommended.

Walk-in customers are welcome where space is available; however, entry cannot be guaranteed without a booking.

## 2. Play, Safety & Liability

### Inherent Risks of Play

Physical play naturally involves a degree of risk.

This may include:

* slips;

* trips;

* falls;

* bumps;

* minor injuries; and

* collisions with other children or play equipment.

By attending Crosbybabies.ltd Stay & Play, parents and guardians acknowledge that these ordinary risks form part of children’s physical play.

Crosbybabies.ltd takes reasonable steps to maintain a safe environment, inspect facilities and equipment, and respond appropriately to hazards that are reported or identified.

### Our Liability

Nothing in these Terms & Conditions excludes or limits our liability for:

* death or personal injury caused by our negligence;

* fraud or fraudulent misrepresentation; or

* any other liability that cannot lawfully be excluded or limited.

Parents and guardians remain responsible for supervising their children and ensuring that venue rules and reasonable staff instructions are followed.

### Personal Property

Customers are responsible for their own belongings while on the premises.

Crosbybabies.ltd will not be responsible for loss, theft or damage to personal belongings unless the loss or damage was caused by our negligence or we are otherwise legally responsible.

We recommend that valuables are not left unattended.

### Car Park

Vehicles and any belongings left inside vehicles are left at the owner’s risk.

Nothing in this section excludes liability where loss or damage has been caused by our negligence or where liability cannot legally be excluded.

## 3. Bookings, Payments & Cancellations

### Bookings

All bookings are subject to availability.

A booking is only confirmed once any required payment has been received and a booking confirmation has been issued.

Customers are responsible for ensuring that all information supplied when making a booking is accurate.

### Payment

Full payment is required at the time of booking unless otherwise stated.

For walk-in customers, payment must be made before or at the beginning of the session.

### Cancellation Rights

Stay & Play sessions and events provided on a specific date or at a specific time are leisure services.

Bookings of this type are generally excluded from the standard 14-day cooling-off period that applies to certain online purchases.

This does not affect any other statutory rights you may have.

### Customer Cancellations – Standard Stay & Play Sessions

If you need to cancel a standard Stay & Play booking, please contact us as soon as possible.

#### More than 72 hours before your session

Where possible, we may offer either:

* a transfer to another available session; or

* an appropriate refund,

subject to any reasonable booking fee or deposit that was clearly identified as non-refundable when the booking was made.

#### Less than 72 hours before your session

Bookings cancelled less than 72 hours before the scheduled session will normally be non-refundable because we may be unable to resell the reserved space.

Any amount retained will be reasonable and will take into account the loss caused by the cancellation.

Where we are able to resell your place, or where there are exceptional circumstances, we may offer a transfer or refund as appropriate.

### Deposits

Where a deposit is required, the amount of the deposit and whether any part of it is non-refundable will be clearly stated before the booking is completed.

Any non-refundable amount will be set at a reasonable level in relation to the booking and the loss we may suffer if the booking is cancelled.

### No-Shows

Customers who do not attend their booked Stay & Play session and do not notify us will normally not be entitled to a refund or transfer.

This does not affect your statutory rights.

### Late Arrivals

Customers arriving late may still enter the session where appropriate.

However, the session will normally finish at the originally scheduled end time.

We cannot guarantee additional play time due to late arrival.

## Event Bookings – Non-Refundable

Event bookings are separate from our standard Stay & Play sessions.

**All event tickets and event bookings are non-refundable where the customer cancels or is unable to attend, subject to any rights the customer may have under applicable law.**

Once an event ticket or event booking has been purchased, we will not normally issue a refund simply because the ticket holder is unable to attend.

This applies **regardless of the amount of notice given before the event**.

Customers should therefore ensure that they are able to attend their chosen event before completing their purchase.

### Why Event Bookings Are Non-Refundable

Our events require advance planning and financial commitments.

Crosbybabies.ltd may book, commit to and pay for event-related costs in advance based on anticipated attendance and the number of tickets sold.

These costs may include, but are not limited to:

* entertainers;

* performers;

* special guests;

* character appearances;

* external activity providers;

* equipment or entertainment hire;

* event suppliers;

* decorations;

* materials and resources;

* additional staffing;

* food or catering preparation; and

* other costs associated with planning and delivering the event.

Many of these costs are committed to or paid for in advance by Crosbybabies.ltd and may not be recoverable if a customer later decides that they are unable to attend.

For this reason, event bookings are treated differently from standard Stay & Play bookings.

### Event Ticket Transfers

Although event tickets and bookings are normally non-refundable, Crosbybabies.ltd may, at its discretion, allow an event ticket to be transferred to another person.

A transfer is **not automatic**.

Any request to transfer an event ticket must be made **before the event** and must receive prior approval from the **owner or an authorised Crosbybabies.ltd manager**.

Where a transfer is approved, we may request the details of the person attending in place of the original ticket holder so that our booking records can be updated.

Unless a transfer has been agreed by Crosbybabies.ltd beforehand, the original booking conditions will continue to apply.

Approval of a transfer:

* does not create an entitlement to a refund;

* does not guarantee that transfers will be permitted for other bookings or events; and

* may be refused where there is a reasonable operational, safety or booking-related reason.

​

Nothing in this Event Bookings section removes or restricts any statutory rights that a customer has under applicable UK consumer law.

### If Crosbybabies.ltd Cancels

Occasionally, we may need to cancel a Stay & Play session or event because of circumstances including:

* staff illness;

* performer or supplier issues;

* unsafe conditions;

* building or maintenance problems;

* severe weather;

* emergencies; or

* circumstances outside our reasonable control.

If **Crosbybabies.ltd cancels** your session or event, you will be offered either:

* a transfer to another suitable session or event; or

* a refund of the amount paid for the cancelled booking.

Nothing in this section affects any statutory rights you may have.

## 4. Health, Illness & First Aid

### Illness

Please do not bring a child to Crosbybabies.ltd if they are unwell, have a contagious illness, or are experiencing symptoms that could reasonably place other children, customers or staff at risk.

If a child becomes unwell during a session or event, we may ask their parent or guardian to take them home.

### Medical Conditions

Parents and guardians should inform staff of any relevant medical condition, allergy or other information that may reasonably affect their child’s safety while attending.

Providing this information does not transfer responsibility for the child’s medical care, medication or supervision to Crosbybabies.ltd.

Parents and guardians remain responsible for ensuring that any medication or medical equipment required by their child is appropriately available and managed.

### Accidents & Incidents

Accidents and significant incidents occurring on our premises will be recorded in our Accident & Incident Log where appropriate.

Parents and guardians may be asked to provide relevant information and acknowledge the record of the incident.

### First Aid

Staff will provide assistance within the limits of their training and the facilities available.

A paediatric first aider may not be present at every session.

Where an injury or medical situation requires urgent professional assistance, emergency services will be contacted.

Parents and guardians remain responsible for their children throughout their visit.

## 5. Hygiene & Play Equipment

To help keep the environment clean and safe:

* shoes must not be worn on soft play equipment;

* food, drinks and chewing gum must not be taken onto the soft play equipment;

* customers should use the bins and facilities provided;

* parents and guardians should encourage appropriate hygiene, including handwashing; and

* any spillages, damage, faulty equipment or other potential hazards should be reported to a member of staff immediately.

Where an area or item of equipment is temporarily closed for cleaning, maintenance or safety reasons, customers must not enter or use it until it has been reopened by staff.

## 6. Food, Drink & Allergies

### Café & Food

Crosbybabies.ltd operates a café as part of the premises.

Only food and drink purchased from or approved by the Crosbybabies.ltd café may normally be consumed on the premises.

Please speak to a member of staff if outside food is required for:

* a baby;

* a medical reason;

* an allergy; or

* another specific dietary requirement.

Food and drink must not be taken onto the soft play equipment.

### Allergies

Customers must inform staff of any food allergies or dietary requirements before ordering or consuming food or drink.

We take reasonable precautions to manage allergens and provide allergen information in accordance with applicable food-safety requirements.

However, food is prepared and handled in an environment where a range of allergens may be present.

Although reasonable precautions are taken to reduce the risk of cross-contact, we cannot guarantee that any food item or preparation area will be completely allergen-free.

Please speak to a member of staff before ordering if you or your child has an allergy.

Parents and guardians remain responsible for checking whether food or drink is suitable for themselves or their child based on the allergen information provided.

Nothing in this section excludes or limits our responsibility where we have been negligent or where liability cannot legally be excluded.

## 7. Behaviour & House Rules

We want Crosbybabies.ltd Stay & Play and café to be enjoyable for everyone.

Customers, children and staff should be treated with kindness and respect at all times.

### Children

Parents and guardians are responsible for managing their child’s behaviour and ensuring that their play does not create an unreasonable risk to other children or customers.

### Adults & Soft Play Equipment

Soft play equipment is intended primarily for children’s use.

Adults must not climb, play on or sit on play equipment unless a member of staff specifically confirms that a particular area is designed to allow adult use.

### Running

For safety reasons, running is not permitted on hard-floor areas.

### Unsafe or Unacceptable Behaviour

We reserve the right to intervene where behaviour is:

* unsafe;

 

* abusive;

 

* threatening;

 

* discriminatory;

 

* excessively disruptive;

 

* intimidating; or

 

* likely to affect the safety or wellbeing of another person.

 

Customers may be asked to stop an activity or behaviour.

In serious or repeated cases, a customer may be asked to leave the premises.

Threatening, aggressive or abusive behaviour towards staff, management or other customers will not be tolerated.

### Staff & Management Instructions

Customers must follow all reasonable safety and operational instructions given by Crosbybabies.ltd staff or management.

## 8. Safeguarding

The welfare and safety of children attending Crosbybabies.ltd is extremely important to us.

Crosbybabies.ltd operates as a **café and Stay & Play venue and is not a childcare provider**.

Children remain under the supervision and responsibility of their accompanying parent, guardian or responsible adult at all times.

Crosbybabies.ltd staff do not take over parental responsibility for children attending the venue.

Our staff will not intentionally be left alone with a child in circumstances where they have assumed sole responsibility for that child’s care.

### Safeguarding Concerns

Any safeguarding or child-welfare concern relating to something witnessed, disclosed or suspected on our premises should be reported as soon as possible to the **Crosbybabies.ltd Manager or Manager on Duty**.

The manager will consider the information and take appropriate action in accordance with the circumstances.

Where appropriate, necessary or legally required, safeguarding concerns may be shared with:

* local safeguarding services;

* children's social care;

* the police;

* emergency services; or

* another appropriate authority.

Where there is an immediate risk of serious harm or an emergency, the appropriate emergency services may be contacted without delay.

The safeguarding responsibilities of Crosbybabies.ltd do not remove the responsibility of parents and guardians to supervise and safeguard their own children while attending the premises.

## 9. Photography & Video

### Personal Photography

Parents and guardians are welcome to photograph or film their own child.

Please respect the privacy of other families.

Customers should avoid deliberately photographing or filming other children or adults without their permission.

If another child, customer or family is clearly identifiable in an image or video, permission should be obtained before the image or video is shared publicly or on social media.

Staff or management may ask customers to stop taking photographs or videos where this is reasonably necessary to protect another person’s:

* privacy;

* safety;

* dignity; or

* welfare.

### Crosbybabies.ltd Photography & Marketing

From time to time, Crosbybabies.ltd may wish to take photographs or videos for use on:

* our website;

* social media;

* advertising;

* printed materials; or

* other promotional materials

We will seek appropriate permission before using an identifiable image of a child for marketing purposes.

Providing permission for marketing photography is voluntary and is not a condition of attending Crosbybabies.ltd.

If you have previously given permission and later wish to withdraw that permission for future use, please contact us or speak to a member of staff.

We will take reasonable steps to stop using the image in future materials once consent has been withdrawn.

However, we may not be able to remove material that has already been:

* printed

* distributed;

* published;

* reposted; or

* shared by third parties.

## 10. Privacy & Data Protection

Crosbybabies.ltd takes the privacy of children and families seriously.

We process personal information in accordance with applicable UK data-protection law, including the **UK General Data Protection Regulation (UK GDPR)** and the **Data Protection Act 2018**.

### Information We May Collect

Depending on the circumstances, we may collect information including:

* parent or guardian names;

* telephone numbers;

* email addresses;

* booking information;

* payment information;

* children's names and relevant booking details;

* allergy information;

* relevant medical information voluntarily provided for safety purposes;

* accident and incident information;

* safeguarding information where necessary; and

*photography or marketing permissions.

 

### Why We Use Your Information

Personal information may be used for purposes including:

* managing bookings and payments;

* communicating with customers about bookings;

* operating our Stay & Play sessions, café and events safely;

* managing allergies and relevant health or safety information;

* recording accidents and incidents;

* addressing safeguarding concerns;

* meeting insurance, accounting or legal obligations;

* responding to enquiries or complaints; and

* carrying out marketing where appropriate permission or another lawful basis applies.

 

Where health information or other specially protected information is processed, we will only do so where an appropriate lawful basis and any additional legal condition required for that information applies.

Wix & Digital Systems

Our website and booking services use the Wix digital platform.

Information submitted through our website or booking system may therefore be processed and stored using Wix and other service providers necessary to operate our:

* booking systems;

* payment systems;

* website;

* customer communications; and

* related digital services.

 

We take reasonable steps to ensure that personal information is handled securely.

### How Long We Keep Information

We do not keep personal information for longer than reasonably necessary.

Different records may need to be retained for different periods depending on their purpose and any applicable:

* legal;

* safeguarding;

* accounting;

* insurance; or

* regulatory requirements.

Records will be securely deleted or anonymised when they are no longer required.

### Your Data Protection Rights

Depending on the circumstances, you may have the right to:

* request access to personal information we hold about you;

* ask us to correct inaccurate information;

* request deletion of information where the law allows;

* request restriction of certain processing;

* object to certain uses of your information;

* withdraw consent where processing is based on consent3

To make a privacy request or ask a question about your personal information, please contact:

Email: [crosbybabies@gmail.com](mailto:crosbybabies@gmail.com)**

 11. Changes to Sessions, Events or Facilities

For safety, operational, staffing or maintenance reasons, we may occasionally make reasonable changes to:

* the equipment available;

* the layout of the play area;

* session activities;

* event activities;

* entertainers or performers;

* café availability;

* food or drink availability; or

* reasonable house rules.

Where possible, we will aim to minimise disruption to customers.

Any significant change affecting an existing booking will be communicated where reasonably possible.

Where an advertised performer, activity or element of an event has to be changed because of circumstances outside our reasonable control, we will take reasonable steps to provide an appropriate alternative where possible.

Nothing in this section affects any statutory rights a customer may have.

## 12. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to:

* our services;

* café operations;

* Stay & Play facilities;

* events;

* insurance requirements; or

* applicable law.

The version of the Terms & Conditions applying to a booking will normally be the version available when the booking was made, unless a change is required for legal or immediate safety reasons.

## 13. Complaints & Contact

We want customers to have a positive experience at Crosbybabies.ltd.

If you have a concern during your visit, please speak to a member of staff or the manager so that we have an opportunity to address the matter.

For enquiries, cancellations, complaints or data-protection requests, please contact:

**Email: [crosbybabies@gmail.com](mailto:crosbybabies@gmail.com)**

We will aim to deal with concerns fairly and as promptly as reasonably possible.

## 14. Your Statutory Rights

Nothing in these Terms & Conditions is intended to remove, restrict or override any rights that you have under applicable UK consumer law.

Where the law gives a customer a right to a refund, remedy or other protection, these Terms & Conditions do not remove that right.

If any part of these Terms & Conditions is found to be unlawful or unenforceable, the remaining terms will continue to apply.